All returns must be authorized by Ube Studio Archive before being shipped.
It is possible to request and make the return within 10 days from the date of receipt of the goods.
Returns are not allowed for items whose price is less than € 50.00.
It is possible to request a return authorization in the event that the item has manufacturing defects or is damaged or for a change of goods (i.e. replacement of size, not model).
Shipping costs for failed returns are borne by Ube studio archive.
Items that are faulty, damaged or have manufacturing defects must be reported promptly within 5 days of receiving the item.
The shipping costs for return, exchange or refund are charged to the customer. The goods must not have been altered or washed. Each item must be returned in its original condition and accompanied by the original labels and case, box and dust bag. Returned damaged goods may be rejected.
In the case of return to be paid by the customer, the shipment must be traceable through a tracking number, as Ube Studio Archive is not responsible for delays or loss of packages.
To request a return authorization, it is necessary to write an email with photos attached to firstname.lastname@example.org
Once the return has been received, the goods will be checked and you will be sent an email notification of receipt. You will also be informed via email of the refund only if the item has been sent damaged by us. In the event that the item is not to your liking, a refund will not be made, but a change of goods or a voucher that has no time limit.
Purchased items can be exchanged for different sizes, but not different models. All changes will be authorized and made on the basis of stock availability.
Returns are not accepted on balances for exchanges of goods, they are accepted only if the goods have been shipped faulty by Ube Studio Archive.